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Privacy Policy for your max885 account

This Privacy Policy explains how we collect, use, protect and update the data linked to your account, wallet checks, cookies and support messages.

Account dataCookie choicesTouch 'n Go contextMalaysia access
max885 Privacy Policy for your max885 account
HELP CHANNELS

Privacy help when you need it

Privacy questions should reach the right team, not sit in a general queue. Use the channel that matches your request: quick cookie questions can start in chat, account data requests need email…

Privacy email Send access, correction, deletion or data-use questions to [email protected]. Include the account name and the email linked to your account, but do not send passwords or full bank card details.
Live chat handoff Start in chat if you need help finding cookie settings or want to raise a privacy concern while signed in. Our chat team can pass the case to privacy staff after checking your account.
Wallet privacy route For Touch 'n Go, GrabPay, Boost dan FPX privacy questions, include the transaction time and reference shown in your wallet. We use those details only to trace the payment record.
ACCOUNT CARE

Data care across lobby and wallet

We handle privacy through account controls, access checks and limited data sharing. The policy covers how cookies remember your session, how login records help detect account misuse, why wallet records are kept…

Data we collect

We collect account details, login activity, device signals, cookie choices, wallet references and support messages. Each category has a purpose, such as account access, payment matching, fraud checks, service fixes or privacy replies.

Cookies and device data

Cookies help keep you signed in, remember language and detect unusual access. You can adjust browser settings, but some account and wallet functions may not work properly if essential cookies are blocked.

Account security checks

Login records, IP signals and device markers help us spot repeated failed access, unusual wallet activity or account takeovers. We use these checks to protect your account without exposing your password.

Retention periods

Some records stay only as long as needed for support or session control. Wallet, verification and dispute records may be kept longer where payment rules, tax duties or legal requests require it.

Sharing with vendors

We share limited data with payment processors, hosting partners, analytics providers and security tools. They receive only what they need for the task, and we expect privacy and security controls from them.

Changing your details

You can ask us to update contact details, correct account data or explain a record. We may request proof that you control the account before making changes or releasing personal data.

Privacy Policy questions from Malaysia

These answers explain the parts of the Privacy Policy you are most likely to use after opening an account: what we collect, why payment records matter, how cookies work, and how to contact us. They are written for Malaysia in plain language, with local wallet names included where they affect account privacy.

We collect account details, contact details, login records, device data, cookie choices, wallet references and support messages. The data is used for account access, payment matching, security checks, customer help and privacy request handling.

We keep payment references so deposits and withdrawals can be matched to the correct account. These records also help us investigate wallet disputes, confirm transaction timing and meet record duties linked to payment handling.

Yes. Email [email protected] with the account email and the request you want us to check. We may verify control of the account before sharing records or changing personal details.

Cookies keep your session active, remember basic preferences and help detect unusual access. You can adjust browser controls, but blocking essential cookies may affect sign-in, wallet checks or account security features.

No. We do not sell your personal data. Limited data may be shared with payment processors, hosting providers, analytics tools, security vendors or legal advisers where needed for account operation or lawful handling.

Retention depends on the record type. Session data may be shorter, while wallet, dispute, verification and legal records may stay longer where payment rules, tax duties or lawful requests require storage.

Use [email protected] for data access, correction, deletion or policy questions. For payment-related privacy checks, include the wallet method and transaction reference, but never send your password or sensitive banking secrets.